CUSTOMER SERVICE

We always want the best client experience

Our sales and support experience deviates from the norm. With a small, dedicated, and knowledgeable team, you'll receive quick access to the assistance or support you require. We prioritise building relationships with our users, ensuring you often communicate with the same advisor throughout your Quantum Cloud journey.

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The details

Going above and beyond the rest

The Quantum Cloud team are renowned experts in Family Law, leveraging expertise in this field along with comprehensive knowledge of Quantum Cloud and the challenges facing family law practitioners to provide first class support.

Our customer support team actively contributes to the training and development of Quantum, ensuring that when you contact us, you're speaking directly with experts. We promptly acknowledge all queries, whether via phone or email.

  • Renowned experts in Family Law
  • Quick access to support, no call queues or ticketing system
  • Friendly and personal customer service, trained with an expert knowledge in Quantum Cloud

‘We've had excellent support from Quantum Cloud's team. They're patient and knowledgeable, which has contributed to our positive experience with the platform.’

Ash Hussain

Family Lawyer

 | 

Aina Khan Law

The customer care services you get as part of your plan

In today's customer service landscape, connecting with a live person can be a rarity. We take pride in offering direct access to real individuals at our UK offices, providing a dedicated phone line and customer support email address for your convenience.

Direct Phone Number

Contact our team directly at our office in North Lincolnshire. Experience no call queues or ticketing systems; instead, you'll be connected directly to an advisor.

Dedicated Service Advisor

A member of our dedicated Quantum Cloud support team will always be available to assist you. Typically, you'll have the opportunity to speak with the same advisor if your query requires further attention.

Quick Responses and Replies

During our usual office hours of Monday to Friday, 9:00 AM to 5:30 PM, we aim to respond to all severe issues within 2 hours and resolve them within 4 hours. Less severe issues will be responded to within 24 hours and typically resolved within 20 hours of the initial response

WHAT OTHERS SAY

'The customer service that I have experienced over the years has always been excellent and I would not hesitate to recommend Quantum Cloud.'

Nicola Chamberlain Blackfords 1

Nicola Chamberlain

Head of Family

 | 

Blackfords LLP

'Quantum Cloud is an excellent software package which I use in particular to help me collaborate with clients on the dreaded form E and attachments. The helpdesk at Quantum Cloud is first class and always helpful. It's refreshing in the modern age to be able to pick up the phone and get help straightaway.'

Richard Buxton

Founder & Managing Director

 | 

Mortlake Law

WHAT WE DO DIFFERENT

Want to speak to us about how we could help your law firm?

Upon adopting Quantum Cloud for your firm, you gain access not only to its exceptional features but also to dedicated support and training from our expert customer support team, all included in your software plan. There are no extra charges or restrictions on access to training or support.

‘The support is fantastic, very responsive and eager to help.’

Family Department

 | 

Cripps

Want to know more about Quantum Cloud?

The Quantum Cloud platform offers a range of great features designed to help you manage you family law cases. Click the link below to see some of the great features you can access as part of your subscription plan

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Let’s make completing your family law court forms effortless