CUSTOMER SERVICE
We always want the best client experience
Our sales and support experience deviates from the norm. With a small, dedicated, and knowledgeable team, you'll receive quick access to the assistance or support you require. We prioritise building relationships with our users, ensuring you often communicate with the same advisor throughout your Quantum Cloud journey.
The details
Going above and beyond the rest
The Quantum Cloud team are renowned experts in Family Law, leveraging expertise in this field along with comprehensive knowledge of Quantum Cloud and the challenges facing family law practitioners to provide first class support.
Our customer support team actively contributes to the training and development of Quantum, ensuring that when you contact us, you're speaking directly with experts. We promptly acknowledge all queries, whether via phone or email.
- Renowned experts in Family Law
- Quick access to support, no call queues or ticketing system
- Friendly and personal customer service, trained with an expert knowledge in Quantum Cloud
‘We've had excellent support from Quantum Cloud's team. They're patient and knowledgeable, which has contributed to our positive experience with the platform.’
Ash Hussain
Family Lawyer
|Aina Khan Law
The customer care services you get as part of your plan
In today's customer service landscape, connecting with a live person can be a rarity. We take pride in offering direct access to real individuals at our UK offices, providing a dedicated phone line and customer support email address for your convenience.
Direct Phone Number
Contact our team directly at our office in North Lincolnshire. Experience no call queues or ticketing systems; instead, you'll be connected directly to an advisor.
Dedicated Service Advisor
A member of our dedicated Quantum Cloud support team will always be available to assist you. Typically, you'll have the opportunity to speak with the same advisor if your query requires further attention.
Quick Responses and Replies
During our usual office hours of Monday to Friday, 9:00 AM to 5:30 PM, we aim to respond to all severe issues within 2 hours and resolve them within 4 hours. Less severe issues will be responded to within 24 hours and typically resolved within 20 hours of the initial response
WHAT OTHERS SAY
'The customer service that I have experienced over the years has always been excellent and I would not hesitate to recommend Quantum Cloud.'
Nicola Chamberlain
Head of Family
|Blackfords LLP
Over 200 +
Family law firms use Quantum
Over 681 +
Average monthly users
WHAT WE DO DIFFERENT
Want to speak to us about how we could help your law firm?
Upon adopting Quantum Cloud for your firm, you gain access not only to its exceptional features but also to dedicated support and training from our expert customer support team, all included in your software plan. There are no extra charges or restrictions on access to training or support.
‘The support is fantastic, very responsive and eager to help.’
Family Department
|Cripps
Want to know more about Quantum Cloud?
The Quantum Cloud platform offers a range of great features designed to help you manage you family law cases. Click the link below to see some of the great features you can access as part of your subscription plan
